8. Own domain for chatbot

This guide provides detailed instructions on how to configure a custom domain for your chatbot. This will allow users to access it via a web address that matches your brand.

Access to the settings for the user-defined domain

1. Log in to your chatbot dashboard.
2. Click on "Custom domain" in the navigation menu on the left-hand side to open the domain settings.

Configuration of your user-defined domain

Custom domain field

• In the "Custom domain" section, you will find a text field in which you can enter the domain name you want to use for the chatbot (e.g. chat.yourdomain.com).
• Enter the desired subdomain in the field. Make sure you only enter the domain name, without any additional path or protocol (no "http://" or "/path").

Saving the user-defined domain

• Click on the "Save" button to save your settings for the custom domain.

Create a CNAME record for your domain

To complete the setup of your custom domain, you need to create a CNAME record in the DNS settings of your domain hosting service.

Copying the CNAME details

• Look for the section "Create a CNAME record for your domain".
• Two fields display the "Name" (your chosen subdomain) and the "Value" (the target domain provided by the chatbot service) for the CNAME record.
• Use the "Copy" buttons to copy the respective details.

Steps for creating a CNAME record

1. Navigate to the dashboard of your DNS hosting service.
2. Go to the DNS settings section to add a new record.
3. In the record creation area, select "CNAME" as the type of record to be created.
4. In the "Name" or "Host" field, paste the previously copied subdomain (e.g. chat.yourdomain.com).
5. In the "Value" or "Target" field, paste the copied target domain (e.g. widget.konfuzio.com).
6. Save the record according to the instructions of your DNS host.

Verification of the CNAME record

• Once you have added the CNAME record, you will return to the custom domain settings page in the chatbot.
• Click on the "I have added the record" button to confirm this. The chatbot service will then verify the CNAME record and issue the required SSL certificate for your domain.