Privacy policy
Helm & Nagel GmbH

Responsible body

The Helm & Nagel GmbH, contact details see Imprint, is responsible for the processing of your data within the meaning of Art. 4 No. 7 of the General Data Protection Regulation (DSGVO).

Rights of the data subjects

You have the right,

• to request information from us about the data stored about you,
• request rectification, erasure and restriction of the processing of your data,
• complain to us about the processing of your personal data,
• to object to the processing of your data at any time. In the event of an objection, we will no longer process your data. An exception applies if there are compelling reasons worthy of protection that outweigh your interests,
• to lodge a complaint with any data protection supervisory authority, in particular in the Member State of your residence, workplace or the place of an alleged infringement, if you believe that the processing of data concerning you violates the GDPR or other data protection law.

Information on data processing

1. website use

Every time a user accesses a page from the Helm & Nagel GmbH website and every time a file is retrieved, data about this process is collected and used for the duration of the usage process to provide the content of the website. Each time our pages are accessed or a file is retrieved, further data is also collected and stored in a log file.

In detail, each data set consists of:

• the page from which the file was requested (referrer),
• the name of the retrieved file,
• the date and time of the request,
• the amount of data transferred,
• the access status (file transferred, file not found, etc.),
• a description of the type of web browser used,
• the IP address of the visitor,
• any other similar information that can be used in the event of attacks on our IT systems.

The information collected is used for this purpose,

• provide our website content correctly and efficiently,
• ensure the long-term functionality of our IT systems and
• to provide law enforcement authorities with the necessary information in the event of a cyber attack.

Anonymously collected data may be statistically analyzed by the Helm & Nagel GmbH for the purpose of increasing the security of our enterprise and the personal data we process.

We use Google Analytics, a web analytics service provided by Google Ireland Limited, for this statistical analysis. Your data is processed on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time via the cookie settings on our website. Further information on data processing by Google can be found at https://policies.google.com/privacy.

2. cookies

Cookies are small text files that are used by websites to make the user experience more efficient. Among other things, the HTTP cookie "__cf_bm" is explicitly described. This cookie has a validity period of one day and is used to distinguish between humans and bots. This is advantageous for the website in order to be able to block automated mass requests. By law, we can store cookies on your device if they are absolutely necessary for the operation of this site. For all other types of cookies, we need your permission.

Necessary cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

The HTTP cookie "__cf_bm" with a validity of one day is used to differentiate between humans and bots. This is advantageous for the website in order to be able to block automated mass requests.

The setting of cookies by our website can be prevented at any time by means of an appropriate setting of the Internet browser used and thus the setting of cookies can be permanently contradicted. Furthermore, cookies that have already been set can be deleted at any time. The above is possible in all common web browsers. If the data subject deactivates the setting of cookies in the web browser used, not all functions of our website may be fully usable.

3. information about the processing by Albacross

We inform you about the processing of personal data on behalf of Albacross Nordic AB ("Albacross").

Information collected by the cookies set on your device that is considered personal data is processed by Albacross, a platform that provides visitor identification and ad targeting services and has offices in Stockholm and Krakow. This data may include, but is not limited to, IP address information and technical details about your browser that are necessary for Albacross to provide and improve its services. Full contact details can be found below.

We only use Albacross with your consent in accordance with Art. 6 para. 1 lit. a GDPR.

Detailed information about Albacross' processing of personal data can be found in Albacross' privacy policy: Albacross Nordic AB, company reg. no. 556942-7338, Tegelbacken 4A, 111 52 Stockholm, Sweden.

4. website registration

If desired, the data subject can register on the Helm & Nagel GmbH website by providing personal data. The personal data required in addition to the use of the website that is transmitted to Helm & Nagel GmbH is specified in the registration form.

The registration of the data subject with voluntary provision of personal data serves Helm & Nagel GmbH to offer the data subject content or services which, due to the nature of the matter, can only be offered to registered users.

5. requests

Personal data from inquiries (e.g. email address, name and other contact details) that we receive via the web forms or email addresses (e.g. [email protected] or [email protected]) are stored on our mail server and processed for the purpose of handling the inquiry. A process is created in our electronic process system for inquiries.

Personal data from inquiries (e.g. e-mail address, names and other contact details) that are collected in the case of telephone inquiries are collected for the purpose of processing the inquiry. If inquiries are received by post, the same procedure is followed.

There is no obligation to provide personal data for inquiries. However, a response to the inquiry can only be made if we can contact the inquirer.

The processing of personal data in inquiries is generally already permitted either under Article 6 (1) (b) GDPR (fulfillment of a contract or pre-contractual measure) or under Article 6 (1) (f) GDPR (legitimate interest).

6. e-mail communication

Inquiries and website registrations offer people the opportunity to contact Helm & Nagel GmbH. Helm & Nagel GmbH informs these persons at regular intervals by e-mail about malfunctions, changes and news.

Helm & Nagel GmbH emails may contain so-called tracking pixels. A tracking pixel is a thumbnail image embedded in such e-mails that is sent in HTML format to enable log file recording and analysis. This enables a statistical analysis of the success or failure of the email communication. Based on the embedded tracking pixel, the Helm & Nagel GmbH may see if and when an e-mail was opened by a data subject, and which links in the e-mail were clicked on by data subjects, in order to optimize the e-mail delivery and to better tailor the content of future e-mails to the interests of the data subject.

7. information on the use of Brevo

We use the Brevo service (Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin) to support our communication and marketing measures. Personal data is processed on the basis of your consent (Art. 6 para. 1 lit. a GDPR) or to fulfill a contract (Art. 6 para. 1 lit. b GDPR). Data is only transferred to third countries if suitable guarantees are in place (e.g. EU standard contractual clauses).

Further information can be found in the Privacy policy of Brevo.

8. Information on the use of Konfuzio Chat (chatbot)

Our chatbot uses various third-party services. Details on data processing and privacy policies can be found at Konfuzio Chat Policy.

The processing is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time.

Data security

Helm & Nagel GmbH uses technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

Updating the privacy policy

This Privacy Policy will be updated regularly to reflect changes to our data processing practices or new legal requirements. We recommend that you check this page regularly to keep up to date with the processing of your data.