This guide will show you how to test the performance of your chatbot and take steps to improve its accuracy in responding to user requests.
Test chatbot
- Log in to your dashboard.
- Click on your chatbot to open the details page.
- Select "Test chatbot" in the navigation menu to open the chatbot interface. Here you can interact with the chatbot as a user would.
- Enter a message in the text field that says "Enter message" and press enter or click the send icon to submit your request.
- Observe the chatbot's response to assess whether it understands the question correctly and provides an appropriate answer.
Improvement of chatbot responses
If the chatbot does not respond as expected, there are several ways to improve its performance:
1: Add more training data
The quality of chatbot responses improves with more relevant training data.
Add more custom data in the form of question-answer pairs by visiting the "Train custom data" section in your dashboard. This will help the chatbot to respond to a wider variety of requests.
2: Ensure correct crawling of the website pages
Check that the chatbot has access to the right pages on your website to retrieve information.
Go to the "Data sources" tab and click on "Show crawled data" to see which pages have been crawled. If necessary pages are missing, adjust the included and excluded paths for crawling.
3: Train chatbot with previous support questions
To increase the effectiveness of the chatbot, integrate real questions and answers from previous customer interactions.
This can help reduce recurring requests by providing the user with verified answers that have already been helpful.
4: Update base prompt to provide context
Navigate to the "Customize" tab to access the "Basic prompt" area.
In the "Basic prompt" text area, you can create a basic instruction for your chatbot that matches its personality and function. This prompt sets the tone of all interactions and guides the chatbot in its responses.
5: Contact us
If you are still dissatisfied with the performance of the chatbot, please contact our support team.
Use the email address provided (e.g. hi@konfuzio.com) or make an appointment to receive further support in optimizing your chatbot.
Conclusion
Regularly testing and updating your chatbot's training data is crucial to maintaining an effective AI assistant. By following these steps, you will ensure that your chatbot is able to competently answer user questions and provide valuable support on your website.
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