9.2 Slack™ integration

Do you want to make your team's workflow more efficient? One way to do this is to integrate your Konfuzio chatbot into your Slack workspace. This allows your team to interact with your custom chatbot directly in Slack, making access to information quick and effortless. Here's a step-by-step guide on how to set up this integration.

Adding the Konfuzio chatbot to your Slack workspace

• Make sure that you have an active Konfuzio account.
• Select the chatbot you want to connect to Slack and go to the "Integrations" section.
• Search for Slack and click on the "Add to Slack" button.
• You will be redirected to a new page. Click on "Add to Slack" again.
• On the next page, select the Slack workspace you want to add the chatbot to by selecting it from the drop-down menu in the top right corner.
• Once you have selected the workspace, click on "Allow" to grant Konfuzio the required authorizations.
• After successful integration, you will be redirected to your Slack workspace.

Access to the Konfuzio chatbot in your Slack workspace

After successfully integrating Konfuzio into your Slack workspace, you can interact with the chatbot in two main ways: through direct messages or by adding the bot to one of your channels. Here's how both work:

Send direct messages to the Konfuzio bot

• In your Slack workspace, navigate to the "Home" tab and locate the "Apps" section in the side panel.
• Find your Konfuzio bot in the list of apps and click on it to open the direct message window.
• Start the conversation by entering your message or command.
• If you send a message to the Konfuzio bot, it will reply in the same thread to maintain the context of the conversation. For follow-up questions or messages, continue the conversation within that thread. This ensures organized and contextual communication so that Konfuzio can provide more accurate answers.

Adding the Konfuzio bot to a channel

• Go to the channel to which you want to add your Konfuzio bot.
• Click on the channel name at the top to open the channel details. Search for the "Integrations" section and select "Add app".
• Search for your Konfuzio bot in the list and select "Add" to add it to the channel.
• Once the bot has been added, you can address it by entering @Konfuzio and your message in the channel.
• For follow-up questions or messages, mention the bot (@Konfuzio) in each message to continue the conversation in the same thread. This ensures that the bot correctly recognizes and answers each request in the context of the channel.

Note on accessing multiple chatbots

Currently, users can only access one chatbot at a time via Konfuzio's Slack integration. If you want to switch to another chatbot, you can do so as follows:

• Log in to your Konfuzio account and go to the dashboard of the new chatbot you want to integrate with Slack.
• Go to the "Integrations" section of this new chatbot.
• Follow the integration process to connect it to Slack, just like the previous chatbot.
• This process will replace the chatbot currently integrated in your Slack workspace with the new chatbot. This allows you to seamlessly switch between different Konfuzio chatbots depending on your requirements or projects.

Keep in mind that only one Konfuzio chatbot can be active in your Slack workspace at a time. To switch back, simply repeat the integration process with the desired chatbot.

Remove the Konfuzio chatbot from your Slack workspace

If you no longer need the Konfuzio chatbot in your Slack workspace, you can remove it as follows:

• In your Slack workspace, go to "Home", find the Konfuzio app under "Apps" and click on it. Then click on the "About" tab at the top of the app window.
• In the "About" tab, you will find the "Configuration" button. Click on it.
• On the page that opens, scroll down and click on "Remove app" and confirm the removal when prompted.
• These steps will successfully remove the Konfuzio chatbot from your Slack workspace. If you want to reintegrate the chatbot later, you can go through the integration process again.

Conclusion

Integrating and managing the Konfuzio chatbot in your Slack workspace can significantly improve your team's communication and productivity. Remember, the Konfuzio team is here to support you every step of the way, from integration to customization, to ensure your experience is seamless and beneficial.

We look forward to seeing how the Konfuzio chatbot transforms your Slack workspace into a more efficient and interactive environment.