Service description

1. Overview of performance

The Konfuzio Chat is a powerful tool for automating interactions on websites. It enables the intelligent answering of queries and the processing of data originating from websites or documents. The following service description describes the main functions and features of Konfuzio Chat that are available to users for free use.

2. Functions of the Konfuzio Chat

2.1 Creation and configuration

The Konfuzio chat can be created quickly and easily by users without the need for extensive technical knowledge. The user has the option of adapting the chatbot to their own needs and integrating it into various websites. The core functions include

• Simple setupStep-by-step guide to creating a functional chatbot.
• Customizable answersThe chatbot can be configured to provide precise and consistent answers in the desired language.
• ScalabilityThe chatbot can be integrated into various environments and used on websites of any size.

2.2 Website integration

The integration of the chatbot on your own website is easy. Users can integrate the chatbot with just a few adjustments and thus add an additional interaction option to their website. The following points are in the foreground here:

• Embedded chat widgetThe chatbot is integrated in the form of a widget on the user's website and enables immediate access for visitors.
• Advanced widgetsAdvanced functions are available for customizing the widget in order to design the appearance and functionality according to your own requirements.

2.3 Analysis and data processing

The chatbot is able to analyze data both from the website and from uploaded documents. The supported data formats and analysis options include

• Website data analysisThe chatbot can crawl up to 50 pages of a website and generate answers on this basis. A scalable extension is possible for larger websites.
• Document processingUploaded documents can be processed up to a size of 25 MB. Supported formats mainly include XLSX, while other formats such as XLS are not supported.
• Multilingual answersThe chatbot offers multilingual interactions and can translate content into different languages. Translations are based on the available data and the set language preferences.

2.4 Integration of external systems

For extended functionality, the Konfuzio Chat offers integration with various external systems:

• Google Sheets integrationAutomated transfer of data and information between the chatbot and Google Sheets.
• Slack integrationConnection to Slack for direct communication and interaction within teams.
• Zapier IntegrationEnables the automation and integration of the chatbot with a variety of other applications.

2.5 Management of chat sessions

The Konfuzio Chat supports full management of chat sessions, allowing users to track both current and past conversations. The following functions are available:

• Session loggingAll chat sessions are recorded and can be accessed at any time.
• Offline newsIf the chatbot is not active, visitors can leave messages that will be answered at a later time.

2.6 Bot update

The Konfuzio chat is designed to work dynamically and improve continuously. Users can make updates at any time to adapt the bot to new circumstances. This includes the possibility to:

• Extension of existing websitesNew websites can be added and the chatbot updated accordingly.
• Regular software updatesThe chatbot is continuously developed and updates are provided automatically to improve performance and functionality.

2.7 Performance and speed

The Konfuzio Chat is characterized by high performance and speed.

The free version includes the following features.

• Optimized crawling: Websites with up to 50 pages can be crawled efficiently in approx. one minute. Larger websites can also be processed in the paid version thanks to adapted scaling.
• High-performance data processingDocuments up to 25 MB can be indexed, and speed is guaranteed by continuous optimization.
• File formatsThe Konfuzio Chat supports a variety of common file formats to enable flexible and comprehensive data processing. Supported formats include PDF documents (.pdf), image files such as TIFF (.tiff, .tif), JPEG (.jpg, .jpeg) and PNG (.png) as well as various Microsoft Office file formats. These include Excel spreadsheets (.xlsx), PowerPoint presentations (.pptx) and Word documents (.docx). This broad support ensures that the chatbot can be used in a variety of applications, whether for text analysis, image processing or the evaluation of tabular data.

3. Expandability

The Konfuzio Chat offers a high degree of flexibility and can be expanded through further integrations and customizations. Users have the option of operating the chatbot on their own domain and adding additional data sources or functionalities to optimize the chatbot for specific use cases.

4. Language support and translations

The chatbot supports multilingual interactions, whereby the language of the answers can be specified by the user. If required, the chatbot can also offer automatic translations, whereby the quality of the translations is improved through continuous updates.

5. Reliability and fault tolerance

To ensure smooth operation, mechanisms for error handling and improved reliability have been integrated:

• Troubleshooting for translations: Linguistic inconsistencies can be corrected by manual adjustments in the chatbot settings, see Advanced.
• Data inconsistenciesErrors in data processing (e.g. missing information in tables) are addressed and rectified by regular system updates.

6. Concluding remarks

The Konfuzio chatbot offers a powerful and flexible solution for automated customer interaction that is suitable for both small and large companies. The combination of ease of use, extensive customization options and robust integrations makes it an indispensable tool for companies that want to support their website visitors efficiently and intelligently.