Scan documents and integrate them into workflows

In today's digitized business world, it is essential for companies to have a multichannel strategy to receive documents. Documents can come from a variety of sources: They can be received by mail, as mail attachments, via upload to online portals or mobile apps, through chatbots, or even through APIs, as in the insurance industry. To deal with this flood of data, Konfuzio offers a number of ways to process documents. Below we present these connections and discuss their advantages and disadvantages.

Mail scan by Deutsche Post

Deutsche Post offers a service that scans and digitizes physical mail. With Konfuzio, these digitized documents can be processed easily and efficiently. The advantage of this service is the ease of use and seamless integration with Konfuzio. However, it must be kept in mind that this service may incur additional costs.

Upload via email or scan-to-email

Another way to integrate documents into Konfuzio is to upload them by e-mail or to send scans by e-mail. For this, the scanner can be configured to send the scans directly to Konfuzio via email: Upload by Email. The partner of Konfuzio, Exapture, will be happy to help you choose the right scanner. The advantage of this approach is the direct integration of scanned documents into Konfuzio. However, it should be noted that an appropriately configured scanner is required for this.

Post via REST API

For experienced developers, Konfuzio also offers the ability to integrate documents via REST API. Using this method, developers can create their own human-in-the-loop applications where users upload documents and let the web application automatically display and revise detected information. Read more here: Human in the Loop.

Adapter to large ecosystems

Finally, Konfuzio also offers the possibility to connect to large ecosystems. For example, there is the Konfuzio connector for Power Automate: Konfuzio Connector. In addition, Zapier can be used to connect Konfuzio to a wide range of applications. Konfuzio is listed on several marketplaces where it offers specialized solutions for specific industries. You can find out more here: Apinity.

Technical requirements for document scanning

When communicating with our customers, questions about the technical requirements for document scanning come up again and again. This is a particularly important aspect, considering that the quality of the scanned documents has a direct impact on the accuracy and efficiency of data capture.

Technical requirements and supported formats

Konfuzio supports a variety of formats for uploading and processing documents. A complete list of supported formats can be found at the following link: Supported formats

Direct e-mail transmission of scans

If your scanner supports this feature, scans can be sent directly to Konfuzio via email. You can configure email forwarding via SMTP to use an email address of your choice. You can find more information about this here: Upload by Email

Scan resolution

In terms of scan resolution, a lower DPI number is usually sufficient to achieve good results. For more details on the recommended scan resolution, see: Document scan resolution

Practical requirements

It is important to note that the practical requirements for scanning documents are often higher than the purely technical ones. For example, a crumpled fax scanned multiple times with a 600 DPI scanner may still produce poor results.

Overall, it should be noted that choosing the right scanner and scanning documents properly is an important step in using Konfuzio. We hope this information is helpful to you and look forward to answering any further questions you may have.

Security and data protection according to DSGVO

Data protection and information security are a central component of the products and services of Helm & Nagel GmbH, the software manufacturer of Konfuzio. The protection of your data and your trust are very important to us. Therefore, we have implemented technical and organizational measures to ensure the security of processing. Konfuzio complies with all requirements of the EU General Data Protection Regulation and is data protection compliant according to EU-DSGVO both as an organization and as software.

If you have any further questions about security or privacy, please feel free to contact our Privacy and Information Security team at. [email protected] contact us. For security-related concerns, you can reach us at [email protected].

Practical examples

To illustrate how companies have successfully used different methods to add documents to Konfuzio, let's look at some typical use cases in different industries:

insurance: An insurance company uses Konfuzio's email upload feature to process claims reports received as PDF documents.

Banks: A bank uses Konfuzio's API to automatically process and analyze loan application forms uploaded through their web application.

Public Sector: A government agency uses Deutsche Post's mail scanning service in combination with Konfuzio to efficiently process incoming applications and correspondence.


The cost of using Konfuzio's various document addition methods may vary. For detailed information on pricing, we invite you to contact us via Konfuzio Prices to contact us.

Processing speed

Depending on the volume of documents, the processing speed may vary. However, Konfuzio is designed to process large volumes of documents efficiently and quickly, so you won't have to wait long for the results.

In summary, Konfuzio offers a variety of ways to integrate and process documents securely and efficiently. Depending on your specific requirements, one of these methods may be the most efficient and effective solution for your business.

Maximilian Schneider Avatar

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