If you want to use bots, you have two options: You can create your own chatbot yourself or have it programmed by experts. Both options have advantages and do not differ in terms of preparation. First, set clear goals and decide which topics you want the AI chatbot to cover. Think about which channels it will be active on and give it a memorable name that suits your company.
Regardless of whether you create your own chatbot or have it programmed: In both cases, it is important to regularly monitor and continuously improve the bot after it goes live in order to receive useful support in your day-to-day work. You can find out more about this topic in this article.
The most Important in a Nutshell
- A chatbot processes many requests at the same time without human help, ideal at peak times.
- It provides up-to-date information based on acquired knowledge and regular updates.
- Konfuzio Chat offers a GDPR-compliant bot that can be easily integrated into your systems without any programming knowledge.
- In-house chatbots provide precise answers 24/7 and break down data silos with standardized knowledge.
- Stay in control and create your chatbot in just 6 minutes with our simple video tutorial.
- Or have it programmed by our experts to use advanced functions.
What is a chatbot?
A chatbot is an application that uses Artificial Intelligence (AI) to communicate in natural language communicate with users. This is done via text or audio, enabling the bot to simulate human interactions and respond to requests. Chatbots are often used in customer service, support and information systems to provide users with quick access to answers.
How does your own chatbot work?
First, create your chatbot with a simple configurator such as Konfuzio Chat. To enable the desired communication, the bot needs a knowledge base. So you actively feed it with knowledge by giving it the data it needs to answer questions. This data can be information about your products, answers to frequent customer questions or internal guidelines. Once the chatbot has been created and trained, it is ready for use. The result: it now provides quick and precise answers without having to search for information in archives or files. This relieves your customer support team and resolves internal knowledge discrepancies in the long term.
A chatbot increases customer satisfaction and ensures consistent, high-quality information. Decide to learn more about how our chatbot Successfully overcoming data silos can.
Create a chatbot yourself or have it created by experts?
The decision as to whether you create a chatbot yourself or have it developed by experts depends on your requirements. Do you want flexibility and control or do you prefer expertise and professional support?
It's worth creating a chatbot yourself if you want to retain control over the development process. With Konfuzio's configurator, you can quickly create a customized chatbot that is precisely tailored to your needs and design. This option is particularly suitable for companies that want to react quickly to changes and adapt their solutions flexibly.
On the other hand, it can be beneficial to have a chatbot developed by experts if you need advanced features or want to ensure that the bot is implemented professionally. Our experts bring valuable expertise that increases the effectiveness of the chatbot and facilitates integration into existing systems. This solution saves you time and resources, allowing you to focus on your company's core competencies. Make a non-binding enquiry.
Create your own chatbot in 6 minutes - how it works
First contact our customer service to design AI chatbots with the Konfuzio configurator. Then simply follow the step-by-step instructions in the video tutorial:
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Take advantage of our service and test the offer now. You will find detailed written documentation for each step here.
Special features
Regardless of whether you create the chatbot yourself or have it developed by experts - the solution of the Helm & Nagel GmbH,The Konfuzio solution, the company behind Konfuzio, is ideal for companies that want to target their resources where they are needed.
Our chatbot reduces the processing time for standard tasks by up to 85% and guarantees an accuracy of 98% in the answers after successful training. On request, we can provide you with support - Konfuzio offers a reliable Support for all questions and challenges that may arise when creating a chatbot. In addition, Konfuzio Chat supports more than 100 languages and can be easily integrated into your website and numerous third-party systems.
The flexibility is particularly noteworthy: you can choose between operation on your own servers (on-premises) or in the cloud. Whether for customer service, marketing or sales - promote your knowledge management in a sustainable and future-oriented way.
We have compiled further special features, possible applications, FAQs and information on pricing compiled for you here.
Conclusion
Creating a chatbot is a valuable investment for companies that want to serve their customers in a future-oriented way. Whether you create an AI chatbot yourself or have it developed by experts, the benefits are clear. A self-created chatbot allows the user to retain control over the creation and quickly answer your specific questions with their own knowledge. With Konfuzio's configurator, you can design a customized AI chatbot step by step that can be easily integrated on your website.
If you opt for the support of experts, you can benefit from their specialist knowledge to provide your customers with a highly professional bot service." to offer. These bots can not only provide customer service around the clock, but also deliver information that is both accurate and consistent. AI chatbots also help to easily break down data silos and provide customers or users with a user-friendly experience on your website.
Efficiency and marketing at the same time - test it yourself with our Example AI chatbot on the Konfuzio blog.
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