Create, program or have an AI chatbot developed now

in ,

on

YouTube

By loading the video, you accept YouTube's privacy policy.
Read more

Load video

From creating your own bot to integrating an intelligent solution into your systems, there are many ways to effectively develop and optimize a chatbot. If you're looking for an even more efficient and specialized solution, consider Konfuzio Chat. With a AI chatbot you can not only set up a chatbot quickly and easily, but also train it with your own data to enable truly personalized communication.

What is an AI chatbot?

An AI chatbot is an application that is powered by artificial intelligence and communicates with people in natural language in the form of text or audio.

AI chatbots can be equipped with individual data to provide precise answers to external service and support requests, as well as internal concerns. As a result, personal bots know everything about your products and provide immediate and accurate information.

Should you create a chatbot (or have one created)?

To create a chatbot, you can use a chat configurator that allows you to quickly implement your specific requirements for an AI chatbot.

For businesses, an AI chatbot for businesses or a support chatbot could be suitable, and these can either be developed in-house or developed by our experts. If you prefer a hands-on approach, we provide you with a registration to program the chatbot and use our chatbot configurator to design a solution according to your needs.

For advanced functions, such as training a bot with your own data, techniques such as training chatbots from your own data or training AI with your own data are advantageous. In addition, integrating an AI chatbot on a website or creating a chatbot for your website ensures that your customers and employees have seamless access to support and information. There are many reasons why companies can benefit from creating their own chatbots.

How do you create a chatbot?

With the Konfuzio Chat Configurator you can create personalized AI chatbots with your own data. In addition to the hands-on tutorial and the detailed documentation, here is a quick guide in 5 steps on how to create, train and integrate chatbots directly into your website with the Konfuzio chat platform.

1. registration and login

Contact our expertsto get access to the Konfuzio chat. We will then create a free user account for you to test for 10 days.

AI Chat Confucius Step 1

2. select project

You can choose between demo chatbots that have already been trained and the option to create your own project. Navigate to the "Create new chatbot" section in the Konfuzio chat dashboard and create your own project.

AI Chat Konfuzio Step 2 create new chatbot

3. create your own chatbot

Start by creating your own chatbot. Choose whether you want to use website data or PDFs for training. Make sure the "Website" tab is selected to create a chatbot that uses content from your website.

AI Chat Konfuzio Step 3 create new chatbot Website URL

4. train AI with your own data

Add the URL of your website. If desired, also specify the paths to be included or excluded for crawling the data. The bot is automatically trained based on the available data and information to provide precise and relevant answers.

AI Chat Konfuzio Step 4 create new chatbot crawling website data

You can find out how to enter your website details correctly in our detailed Konfuzio Chat documentation - 1. create chatbot.

5. personalization and adding the chatbot to the website

Once you have successfully completed steps 1 to 4, you will receive a confirmation message. You can now make personalized adjustments to your chatbot, such as

Once the chatbot has been personalized, it can be integrated into your website in various ways:

  • Launcher icon - Add a clickable Launcher icon with the help of a provided Scripts added.
  • Embedded chat interface - Embed the chatbot directly into a website by creating a iframe (without launcher).
  • Public link - Set up a custom domain for your chatbot by using the Configure DNS settings and a CNAME entry create.

Details on the implementation of the three main methods can be found in the Documentation - 2. add chatbots to the website.

Advantages of a chatbot

A well-integrated bot offers numerous advantages for your company, your customers and your employees:

Precise and up-to-date answers

The chatbot provides answers based solely on its trained data, which ensures relevance and accuracy. Regular data updates ensure that bots are always up to date.

Easy integration and customization

You do not need any programming knowledge to create and use the intelligent bot. With the no-code builder, you can easily adapt the bot to the appearance of your website and integrate it seamlessly. In addition, you determine the GPT model by selecting it under "Customize".

Scalability

An AI chatbot can easily grow with your company. It is able to process a large number of requests simultaneously without the need for human intervention. This is particularly advantageous during peak times or when there is a sudden increase in the volume of requests.

Personalization

A chatbot can provide personalized information and recommendations based on the user's preferences and behaviour. This improves the user experience, increases the satisfaction of your customers and forms the basis for personalized marketing.

Privacy and security

The chatbot is hosted in the EU and does not use cookies, which ensures the protection of your data and guarantees compliance with the GDPR. Read more about the Guidelinesbefore you create your own chatbot.

Relief in service

If your support team is confronted with a large number of requests every day, an AI chatbot significantly reduces the burden of answering customer service queries as quickly as possible. It answers frequently asked questions precisely and automatically.

Efficient use of resources

Along with reducing the workload in customer service, an AI chatbot means less need for human resources to answer standard questions, leaving your team more room for complex tasks. This not only saves time, but also reduces financial expenditure in the future.

Availability 24/7

A bot is available around the clock and offers useful service even outside regular business hours. This ensures more satisfied customers and employees who receive support at all times.

Konfuzio Chat Special features

Konfuzio Chat is ideal for businesses looking to increase efficiency as it reduces over 85% of handling time while ensuring 98% accuracy in responses. Our technology supports more than 100 languages and offers a full white label design system, allowing you to seamlessly integrate the chatbot into your brand's look and feel.

In addition, Konfuzio Chat is GDPR-compliant and can be operated on your own server, which is particularly important for companies with high data protection requirements and confidential data. The flexible integration into existing IT infrastructures, whether in the intranet, on your website or various applications, makes it easy to integrate Konfuzio Chat into your systems without any programming knowledge.

With the ability to provide complex information at lightning speed and in a tailored manner, Konfuzio Chat optimizes internal and external knowledge management, opens up data silos and increases satisfaction. At the same time, it is cost-efficient as it delivers precise results without expensive fine-tuning. In addition, you can use the chatbot for various use cases such as customer service, marketing, sales, healthcare and risk management to improve your business processes. Take the opportunity and book your appointment with a Konfuzio expert.

With Konfuzio Chat, you get all these benefits and more: Our low-code technology allows you to set up a chatbot in just 15 minutes that responds precisely and comprehensibly by connecting to your primary sources. In addition, Konfuzio Chat offers maximum data sovereignty by using on-premises or in a private cloud, which guarantees the highest security standards.

AI support agent from Konfuzio

Konfuzio Chat offers a variety of other helpful functions in particular:

  • Availability and access authorization - New users can create their own accounts during the registration process and use the chatbot immediately. Please contact our trained support team for this.
  • Data sources - Not only homepages, but also PDFs with text embeddings are suitable as training data.
  • Simple integration - Integration into a homepage is done with just a few clicks, making integration quick and uncomplicated.
  • Ease of use - You don't need any programming knowledge. Contact our experts, have your access activated, follow the step-by-step instructions above and simply add a script tag to your website.

For companies - Have a usable chatbot programmed

Should you require additional functions, this is not an obstacle. We always endeavor to adapt our solution to your specific needs, for example:

  • Integration of ticket systems or shared e-mail inboxes as a data source.
  • Creation of user-defined domain widgets.
  • Complete implementation of Slack and Zapier integration.
  • Text recognition even of handwritten notes.

With Konfuzio Chat, you can create less complex AI chatbot use cases in just 15 minutes. Thanks to low-code technology, GDPR compliance, flexible integration and high accuracy, it not only delivers precise and customized answers, but also securely accesses and manages your data, continuously increasing the efficiency of internal and external communication.

Possible uses of a chatbot

Does your company receive a flood of customer inquiries every day? Questions about your products, services or website pile up and require a lot of time and resources? Does this lead to your support team being overloaded and extended waiting times for your customers? An AI-supported chat can be a profitable tool here to improve support in the long term. In this article, you will learn how to create your own chatbot and train it on your own data.

A chatbot can be used in various areas to perform different tasks. Examples of applications are

  1. Internal processes
    • Employee training
    • Contract management
    • Incident management
    • Internal knowledge management
    • HR analytics
  2. External customer loyalty
    • Automation of customer support
    • Analysis of customer feedback
    • Customer Onboarding
    • Mapping the customer journey
    • Strategies for customer retention
  3. Sales and marketing
    • Qualification of sales contacts
    • Quotation preparation
    • Content creation
    • Personalized campaigns in marketing
    • Competitive analysis
    • Aggregated insights
    • Sales formulations
  4. Compliance and risk management
    • Regulatory compliance
    • Risk Management
    • Supplier management
  5. Product and market insights
    • Market research
    • Product recommendations
    • Competitive analysis
    • Product development
    • Price optimization

You can find more chatbot ideas and use cases here on the website of the manufacturer of Konfuzio Chat, Helm & Nagel GmbH.

Conclusion - Create a chatbot

Implementing an AI chatbot in your company increases the efficiency of your services, conserves important resources and supports employees with internal queries. Automated responses to customer service queries allow you to focus on more complex tasks while increasing customer and employee satisfaction. With Konfuzio Chat as a tool and a clear guide for users, as provided in this article, the creation and integration of your own AI chatbot can be realized immediately.

Create chatbot
lets work together
en_USEN