Technical Writer - All you need to know

As a Technical Writer at Helm & Nagel GmbH, you play a key role in the interface between technical innovation and user experience. It is your job to translate the complexity of our cutting-edge technology solutions into accessible, understandable and user-friendly content. With your expertise, you will help ensure that both our customers and our software partners can leverage the full power and potential of our products and services.

In this role, you will have the opportunity to have a lasting impact on the technology world and actively shape the quality assurance processes in close cooperation with experts from Engineering and Testing. Your work as a Technical Writer not only promotes understanding, but also facilitates the use of our products. You will help meet the requirements of our partners while bridging the gap between technology and users.

Working as a Technical Writer therefore offers a fulfilling combination of technical expertise, creative writing and customer service. You will help drive digital transformation and make it easier for users to engage with innovative technologies. It is an exciting, challenging, and extremely rewarding job in a dynamic and forward-thinking environment. It is an opportunity to reshape technical communication and make a real difference.

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Technical Writer Definition

A technical writer is a professional who transforms complex information into clearly understandable, well-structured and precise texts. These specialists are responsible for creating and updating technical documentation, manuals, instructions, FAQ pages and other technical content. They work closely with developers, engineers, and other technology experts to gain a deeper understanding of the products or services they are writing about. Their primary role is to communicate technical information in a way that is easily understood by the intended audience. In doing so, they may use a variety of media formats, including written, visual, and multimedia content.

Job Description

Company: Helm & Nagel GmbH

Location: Remote

We are looking for a Technical Writer who specializes in creating user-focused and highly technical documentation. In this role, you will focus on creating, revising, and managing content for our help portal (help.konfuzio.com) and developer portal (dev.konfuzio.com). The ideal candidate will have a deep understanding of Python and Kubernetes and be able to write specifically to meet the needs of our customers and software partners.

Key Responsibilities:

  • Develop, edit, and maintain comprehensive documentation that meets organizational and partner standards
  • Gain in-depth knowledge of Konfuzio's products and services to translate complex product information into accessible, user-friendly content
  • Write clear, concise, partner-focused content that meets the needs of diverse audiences
  • Rewrite and contextualize individual ticket requests into common documentation to encourage reuse and reduce repetitive requests
  • Create and manage an information architecture that promotes understanding and usability
  • Collaborate with engineering and testing teams to ensure accuracy and relevance of documentation
  • Consider documentation as a key component of the quality assurance and testing processes
  • Optimize and maintain the infrastructure and user interface of our help and developer portals

Skills and qualifications:

  • Bachelor's degree in a relevant field such as computer science
  • Proven experience in a technical writing position, preferably in the tech industry
  • Exceptional written and verbal communication skills
  • Strong attention to detail and an aptitude for understanding complex, technical concepts
  • Mastery of Python and Kubernetes
  • Mastery of Git, reStructuredText and Markdown
  • Mastery of SEO content optimization
  • Ability to prioritize and multitask
  • Mastery of the tools used to write, edit, and format content.

About Konfuzio

Konfuzio is a technology of the software manufacturer Helm & Nagel GmbH, which creates innovative solutions for data extraction and management, mainly for enterprise-level customers. Our focus on quality assurance, rigorous development and extensive testing sets us apart. We pride ourselves on our strong partner relationships and utilize our detailed and accessible documentation to support their diverse use cases.

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