From writing creative texts to answering complex questions - ChatGPT is no longer a marginal phenomenon for many. But whether for private use or at work, problems occur time and again: server overload, malfunctions or other technical problems with cache, cookies, router or internet connection regularly cause frustration. It is particularly annoying when a quick response is required in the hectic working day and support from OpenAI, the manufacturer of ChatGPT, is also overloaded around the clock.
But what strategies help if ChatGPT doesn't work again? What alternatives are there? Use this article to get helpful information. One thing should be said in advance: there is a better way!
You are reading an auto-translated version of the original German post.
ChatGPT does not work in case of server overload, a growing problem
One of the main reasons for the regular disruptions to ChatGPT is the enormous demand. With millions of requests worldwide, the servers are often overloaded. Especially at peak times, such as during working hours in Europe and the USA, there are delays or even a complete disruption when accessing the AI tool. "We are continuously working on improving our infrastructure," says the ChatGPT manufacturer. Nevertheless, the pressure on the servers remains high. The large number of disruptions illustrates the popularity of the service, but also raises questions about scalability. Browsers such as Google, which do not function properly when the load is too high, can also exacerbate the problems. Experts emphasize that cloud-based AI services are dependent on dynamically expanding their server capacities.

If you are unsure whether there is actually a fault, we recommend that you take a look at the network world ChatGPT fault map to throw. This could provide an initial indication and at best rule out other causes such as a poor connection, a problem with the router or the browser service.
Technical faults and other causes of errors
In addition to the server load, technical errors are another challenge. Users of ChatGPT repeatedly report limitations such as incomplete responses or site crashes. OpenAI usually communicates these problems promptly. Such malfunctions can be due to software updates or, as already mentioned, a poor internet or router connection, cache, cookies or, when using the app, a lack of mobile data. Nevertheless, the frustration remains great when basic functions are not available as usual.
One prominent example in the news was a widespread disruption in early December 2024, during which ChatGPT was unavailable for hours. "We have found the problem and are working on a solution," OpenAI announced on its website. Users tried in vain to send their requests via the browser, which led to a flood of problem messages. Such incidents fuel doubts about the reliability of AI services. Competitor Claude also apparently recorded error messages due to numerous requests - possibly from ChatGPT users. According to the technology website 9to5mac many users worldwide received error messages and in some cases were even logged out of the app on their mobile device.
ChatGPT is not working - solve the problem with these tips
Despite all the problems, there are a few ways to bridge temporary outages or faults. Our tips below can help in some cases and eliminate simple causes:
- Refresh the browser window - It is often enough to wait a few minutes and reload the page. Server overloads are usually short-lived. Deleting the browser cache can also help. Depending on the browser, you can find the right instructions for deleting the cache by doing a quick search on the Internet.
- New login - A simple but effective method is to log in again. Log out, close the window on your device, restart ChatGPT and click on "Log in". Logging in again can easily fix minor problems.
- VPN or incognito mode - Some users report that access via a VPN or a private browser window can be more successful. It is best to try both and see if one of the two solutions works.
- Check connection - Often the problem is also due to the Internet connection. Make sure that your Internet is stable and check the settings on your device and the Wi-Fi router.
- Use alternative platforms - In the event of longer outages, it is worth trying out alternative AI services such as. Konfuzio offers the perfect alternative for anyone who uses ChatGPT for professional purposes.
"Konfuzio GPT is like ChatGPT, only better"
This is what the first users of Konfuzio GPT say. While home users can get by when ChatGPT doesn't work, the disruptions are a bigger problem for businesses that depend on reliability. This is where KonfuzioGPT comes in, a Generative AI solutionwhich was developed specifically for the requirements of companies. Konfuzio GPT not only offers stable performance, but also a wide range of functions that are specially tailored to business applications. All OpenAI models, i.e. everything you already know from ChatGPT, as well as many other models and benefits are included in the optional "Hosted in Germany" offer.

Data protection and control
Konfuzio GPT can be hosted on German servers and therefore fulfills strict data protection requirements. For particularly sensitive applications, the GenAI tool of the Konfuzio product range also offers the possibility to completely On-Premises which means maximum data control by operating on your own servers. In contrast to ChatGPT, which relies on centralized server structures, Konfuzio GPT offers higher data security through hosting options on dedicated servers in Germany - a decisive advantage for companies. This means that even employees and teams in highly regulated industries can benefit from Konfuzio GPT and feel a sense of relief in their day-to-day work.
Versatile functions for companies
In addition to the generation of new texts, Konfuzio GPT offers further functions for professional use such as image generation, text-to-speech and speech-to-text, which can be usefully integrated into existing work processes. The Konfuzio offer also includes the use of several language models, including all models of ChatGPT, Mistral, Llama 3.1 or a private language model from Konfuzio, which offers greater flexibility than ChatGPT. It is virtually impossible to disrupt all language models at the same time. Companies can choose their preferred models and customize them manually as needed. This modular architecture allows Konfuzio GPT to be tailored to company-specific requirements.
User-friendliness and cost efficiency
With an easy-to-use user interface, Konfuzio GPT requires no in-depth technical knowledge. Tasks such as summarizing logs or generating email responses can be performed quickly and easily. After trying it out for a few minutes, you will soon get the hang of it. In addition to making things noticeably easier for employees, companies save time, money and human resources by speeding up manually laborious tasks. With Konfuzio GPT, your company works in a future-oriented way and your employees' attention can be directed to where it is really needed.
Further advantages of Konfuzio GPT
With two different packages, Konfuzio offers the GPT product with two different pricing options. Start-ups and small companies with up to 100 users benefit from a low fixed price and can choose additional variable features according to their needs and budget. For large companies and global players, the offer includes customized solutions with a large selection of dedicated GPU servers for 100 % hosting in Germany, which are designed for high data traffic. The flexible expandability of the functions and APIs ensures that the Konfuzio GPT also scales with growing requirements. A dedicated domain, an admin interface and single sign-on (SSO) are included as standard, as is personal support from a Konfuzio expert.
Have we aroused your interest? Discover all the details about Konfuzio GPT here.
Conclusion - ChatGPT does not work
The recurring disruptions at ChatGPT raise a central question: How reliable is the AI service really? In this article, we have provided you with some tips on how to fix the downtime or problems. However, when speed is of the essence and time bridging costs money, we can say that we have a better solution up our sleeve. With its combination of many powerful Language modelsprivacy and customization, Konfuzio GPT is a compelling answer to the challenges that ChatGPT users often experience.
Companies can not only increase their productivity, but also choose to keep their data under their control. Data security is not a new aspect. On the contrary, it is becoming increasingly important in everyday working life. With this specific feature, Konfuzio GPT shows that AI-generated texts, images and more can compete on equal terms with US providers in Europe, too, while focusing on local requirements for security and flexibility. For users who do not want to compromise on stability and data protection, it is a clear alternative. Not only when ChatGPT doesn't work.
Take now Contact and receive an offer tailored to your requirements! Our experts look forward to hearing from you.